Hi blog readers! Meet Tim Byrne, Director, Technical Account Management in our Customer Experience org. Tim has been in the security industry for over twenty years holding roles in pre-sales engineering, Product Management, Technical Account Management, certified training and more. Tim values being proactive as a critical component to customer success, growth and profitability.
What’s the most important thing you’ve learned at Onapsis?
Given our technology and how complex that it can be, I have found that there is no shortage of people in this organization that are willing to go above and beyond to help with knowledge transfer which allows me to communicate with our customers the value of this awesome technology!
What advice would you offer to people who are just starting out in a career in Customer Experience?
It's important to keep in mind that once a deal is closed that is essentially the beginning of what will be a long-standing relationship. What occurs in that timeframe is up to you to build and flourish the relationship so the customer has no choice but to continue on as the value you add is more than if they choose to go in a different direction.
What do you enjoy about being a leader at Onapsis?
I love to lead by example and my passion is training, knowledge transfer and showing how the Onapsis way will always prove to be a true success!
What is something your team does to stay connected while working remote?
My team participates in regular team calls to not only talk business but more light hearted conversations on what is working and what is not. We also try to do virtual happy hours to engage in conversation about life outside of Onapsis.
What do you enjoy about working at Onapsis?
Evangelizing and making a difference with how our technology can solve a particular problem or enhance a business process to secure intellectual property and data for our customers.
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